TERMS AND CONDITIONS

User registration

To purchase in the veselazelva.si online store,  user registration is not necessary, but it is desirable. Upon registration on the veselazelva.si forum, the  visitor obtains a username and password. The username and password of the user are unambiguously determined and linked to the entered data. By registering, the visitor becomes a member or. a registered user of the veselazelva.si portal  and acquires the right to a more favorable purchase in the veselazelva.si online store  . By registering via the veselazelva.si website  or via the social network Facebook, and with each order placed, you agree to receive promotional notifications via e-mail.   veselazelva.si obiskovalec pridobi uporabniško ime ter geslo. Uporabniško ime in geslo uporabnika nedvoumno določata in povezujeta z vnesenimi podatki. Z registracijo obiskovalec postane član oz. registrirani uporabnik portala      veselazelva.si, ali preko socialnega omrežja Facebook, ter ob vsakem oddanem naročilu se strinjate s prejemanjem promocijskih obvestil preko e-maila.

Not registered yet? 

Purchase process

 

1. Order confirmation 

In the last phase of placing an order (basket), it is possible to review the entire order before placing the order. You can change the quantity of the desired items, it is also possible to add or remove items.

2. Place an order

After placing the order, the buyer receives a notification by e-mail that the order has been accepted. The message contains a summary of the order and all the necessary information for the buyer about the process of further purchase. The message is considered an informative estimate. In this step, the customer has the option to cancel the order within one hour.3. Order confirmedIf the customer does not cancel the order, the order goes into further processing. When the bidder reviews the order, he checks the availability of the ordered items and confirms the order or rejects it with a reason. The bidder may call the buyer on his contact telephone number or contact him by e-mail to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider informs the buyer of the estimated delivery time.The contract for the purchase of ordered items between the buyer and the provider is irrevocably concluded at this stage.4. Proforma invoice and payment At this stage, the bidder issues a final pro forma invoice. The deadline for payment of the pro forma invoice is 3 working days. In other cases, payment of the order upon receipt is valid.5. Takeover or delivery of goods The bidder prepares, delivers or dispatches the goods within the agreed deadline and notifies the buyer by e-mail or telephone. The following conditions apply to the return or exchange of goods.The following conditions apply to the return or exchange of goods.The following conditions apply to the return or exchange of goods.

Terms of payment

Delivery, order picking

For products in stock, the delivery time is 1-2 working days.

The bidder will deliver the goods or services within the agreed deadline, except in cases of force majeure, when delivery is difficult (floods, sleet, etc.).

 

 

 

 

   

 

Offer of items and release from liability

Zaradi narave poslovanja preko svetovnega spleta se ponudba spletne trgovine  Due to the nature of business via the World Wide Web, the offer of the online store  veselazelva.si is updated and changed frequently and quickly. The provider makes every effort to ensure that the information published on its pages is up-to-date and correct. However, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

All product photos are authentic.

Actual errors

The seller must deliver the goods to the consumer in accordance with the contract and be liable for material errors in its performance.

An error is real if it does not have the properties necessary for its normal use or for marketing. If the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him; If the thing does not have the properties and qualities that were explicitly or tacitly agreed or prescribed; If the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for notice only.

The suitability of goods for normal use shall be assessed in the light of normal goods of the same kind and taking into account any seller's statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves. 

The provisions of the law governing obligations apply to liability for material errors, unless this law provides otherwise (Article 37 of the ZVPot)

 

Saving data

In accordance with the law, the seller stores all contracts concluded at a distance at his e-mail address, and also has a backup copy of them in his archive. If the contracting authority wishes to inspect the concluded contract, it can submit a request for this via e-mail to info@veselazelva.si. The bidder undertakes to send the contracts within 8 working days. eselazelva.si  Ponudnik se zavezuje da bo poslal pogodbe v roku 8 delovnih dni.

Return or exchange of goods

Kupec ima pravico, da v 14 dneh podjetju sporoči, da odstopa od pogodbe, ne da bi mu bilo treba navesti razlog za svojo odločitev. Edini strošek, ki bremeni potrošnika v zvezi z odstopom od pogodbe, je neposreden strošek vračila blaga. O nameravanem vračilu mora kupec pisno obvestiti ponudnika najkasneje v 14 dneh od prejetja blaga, in sicer na kontaktni e-naslov:  The buyer has the right to notify the company within 14 days of withdrawing from the contract without having to state the reason for his decision. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. The buyer must notify the bidder in writing of the intended return no later than 14 days of receipt of the goods, to the contact e-mail address:  narocila@veselazelva.si, and return the goods within a further 14 days. The buyer must return the received goods in the same condition as he received at the time of purchase: unused, undamaged, in the same quantity, etc. The possibility of return does not apply to consumables, in the event that the original packaging or security seal. The provider also allows the exchange of goods for any other item, taking into account the equivalent of the exchange goods. The buyer can complain about the goods within 8 days of purchase, if the goods do not have the characteristics explicitly promised by the provider. The provider will always offer the customer a favorable solution that will go to mutual satisfaction.

Refunds are paid twice a month, ie. 1st and 15th day of the month. 

Return of damaged postal items

In the event that the package is physically damaged, lacks content or shows signs of opening, the customer must initiate a complaint procedure with Pošta Slovenije or to the courier post that delivered the package. To do this, take the package to the nearest post office in the same condition as you received it (without adding or removing anything) and fill in the complaint report. Together with the post office, we will make sure that the complaint is resolved in the shortest possible time.

Protection of personal data

The provider undertakes to permanently protect all personal data of the user.

The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.

Under no circumstances will the user's data be passed on to unauthorized persons.

The user is also responsible for the protection of personal data by ensuring the security of his username and password.

Communication

Complaints and disputes

The provider respects the applicable legislation on consumer protection and makes every effort to fulfill its duty to establish an effective system for handling complaints and to appoint a person or. contact, where, in case of problems, the customer can contact by phone or e-mail.

The bidder will acknowledge receipt of the complaint within five working days, inform the buyer how long it will take to process it and keep him informed of the progress of the procedure.

The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.

The complaint must be sent in writing to the company's headquarters (CIL doo, Selska cesta 2, 8257 Dobova). The contact person Jure Ostrelič is available for all questions related to complaints and disputes on the telephone number: 00-386-40-539-505.

We do not recognize any moderator of out-of-court settlement of consumer disputes.

We wish you plenty of pleasant and affordable shopping!